GENERAL FAQs

• When will my points be credited?

  • Points are credited within ten days following the transaction date as long as the payment is completed in full, and the visit occurred post-membership enrolment.

• What should I do if my points are not reflected in the app?

  • You can submit a claim online or contact our Rotana Rewards team for assistance. Claims are accepted as long as they are presented within six months of the transaction, and the visit occurred post-membership enrolment.

• How can I contact Rotana Rewards?

  • Our dedicated Rotana Rewards Customer Service Centre is available to assist members from Monday to Friday between 08:00 and 17:00. Our Contact details are _____

• Can my points ever expire?

  • Yes. Rotana Reward points are valid for three years from the transaction date.

• Can I hold both a Classic and an Exclusive membership?

  • Yes. You may hold a Classic membership as well as either a Select membership or an Exclusive membership. 

• Can I transfer my points for cash or other benefits?

  • No. Rotana Rewards points are non-transferable.

• Can I redeem my points at any time of the year?

  • No. Points will not be redeemable at food & beverage outlets during the following dates:

    • Valentine’s Day

    • On the first day of Eid al-Fitr

    • On the first day of Eid al-Adha

    • Christmas Eve

    • New Year’s Eve 

    • During the F1 weekend at Yas Island Rotana or Centro Yas Island.

  • However, Rewards Points can be earned any day of the year.

• Can a family member use my membership card?

  • No, Exclusive and Select memberships are for personal use only. You can, however, register a spouse for a supplementary card at a special rate of:

    • 700 AED per card - excluding the dining certificate

    • 900 AED - including the dining certificate. 

Contact our Rotana Rewards office for more information. <hyperlink here>

• Can I use the Rotana Reward points when dining with friends or family?

  • Yes, but only one Exclusive membership card may be used per table booking.